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jakajitu Privacy Policy: What We Collect and Why

The jakajitu Privacy Policy sets out exactly what personal data we gather when you open an account, deposit via DANA or QRIS, or contact our support team —…

Account data protectedDANA & QRIS wallet info securedNo third-party data salesClear data retention termsContact us to update your data

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What Data We Collect and How We Use It

jakajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on jakajitu, we collect your name, phone number, and the payment method you link — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI. We use this data to verify your identity

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before granting account access, to process your deposits and withdrawals, and to send you transactional notifications. We do not collect payment credentials beyond what is needed to route your transaction. Your phone number is verified at registration so that account recovery remains accurate. Access to certain
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features depends on local law, and the data we process reflects that scope. We do not share your personal information with marketing partners.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you have questions about how your data is stored, want to request a copy of what we hold, or need to correct information tied to your account, our support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email at our privacy address, or via WhatsApp — the same channel many Jakarta-area account holders use for payment receipt queries. We aim to respond to all data-related requests within 48 hours of receipt.

Team online

Live Chat

Access live chat from inside your account dashboard any time, 24 hours a day, to raise a privacy query or request data correction linked to your profile.

Email Support

Send your privacy request to our dedicated email address. Include your registered phone number so we can locate your account and respond within 48 hours.

Reach our team on WhatsApp for urgent data queries, including wallet-linked account concerns for DANA, OVO or GoPay — available around the clock.

HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Account Data Safe

Data security at jakajitu is built around practical, account-level controls rather than abstract promises.

Encrypted Storage

All personal data — including your phone number, linked DANA or OVO details, and transaction history — is stored using…

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice.

Account Security Controls

Phone verification is required before account access is granted.

Data Retention Period

We retain your account data for as long as your account remains active and for a defined period after closure…

Third-Party Access

Payment processors — including those handling GoPay and QRIS transactions — receive only the data needed to complete your transaction.

Data Correction Requests

You have the right to request correction of inaccurate data we hold.

Frequently Asked Questions About the jakajitu Privacy Policy

These are the questions we hear most from account holders in Indonesia about how their personal data is managed. If your question is not covered here, reach out through live chat or WhatsApp and our team will walk you through the specifics tied to your account.

We collect your name, phone number and the payment method you register — such as DANA, OVO, GoPay or QRIS. Phone verification is completed before your account is activated, and bank transfer details like BCA or Mandiri are stored only when used for a transaction.

Yes. Wallet identifiers linked to your account — including DANA wallet IDs and QRIS transaction tokens — are covered by this policy. We pass only the minimum necessary data to payment processors and do not retain full wallet credentials beyond the transaction.

We hold data for a defined period after account closure, as required under applicable rules. The exact retention length depends on local law. You can request details about your specific retention period by contacting our support team via email or live chat.

Yes. Send your request through our email support channel or live chat, including your registered phone number. We will compile and share the data we hold on your account within 48 hours of confirming your identity.

No. We do not sell or share your personal profile with advertising partners or marketing networks. Payment processors like those handling GoPay and OVO transactions receive only transaction-routing data, nothing from your account profile.

Contact our team through live chat inside your account dashboard or via WhatsApp, and provide your registered phone number. We will locate your profile and apply the correction within 48 hours. Availability of certain changes depends on local law.

We use session cookies for login continuity and preference cookies to remember your chosen wallet — such as OVO or GoPay. You can clear or block cookies in your browser settings at any time; your account data will remain intact but your session will reset.

jakajitu Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

WhatsApp

Six Ways We Keep Your Account Data Safe

Encrypted Storage

Cookie Policy

Account Security Controls

Data Retention Period

Third-Party Access

Data Correction Requests

Frequently Asked Questions About the jakajitu Privacy Policy

01 What personal data does jakajitu collect when I open an account?

02 Does the jakajitu Privacy Policy cover my DANA and QRIS wallet details?

03 How long does jakajitu keep my account data after I close my account?

04 Can I request a copy of the data jakajitu holds about me?

05 Does jakajitu share my personal data with third parties for marketing?

06 How do I request a correction to my account data on jakajitu?

07 What cookies does jakajitu use and how can I control them?

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